MEPCO Helpline Number

MEPCO helpline is the official customer support contact for Multan Electric Power Company, used to report bill complaints, meter faults, power outages, and new connection queries across MEPCO’s South Punjab network. Whether you’re in Multan, Bahawalpur, Sahiwal, or Dera Ghazi Khan, you can reach a representative by phone, WhatsApp, or the online complaint portal.

Who Needs the MEPCO Helpline?

Any MEPCO consumer, domestic, commercial, or industrial, needs the helpline at some point: a sudden power outage, a billing dispute, a faulty meter, or a new connection query that the online portal can’t fully resolve.

You don’t need any account setup to call, just your reference number, consumer ID, or CNIC on hand so the representative can pull up your connection details quickly. The helpline covers the entire MEPCO service area across South Punjab, so the same numbers apply whether your connection is in Multan city or a smaller town under a regional operation circle.

What Is the MEPCO Helpline Number?

The main MEPCO helpline number is 0800-63726, a 24-hour service line covering bill complaints, meter issues, outages, and general consumer support across every MEPCO circle. Alongside this, MEPCO maintains regional office numbers and a national emergency short code for faster local response. Before calling about a billing issue, you can also use the Bill check option to review your current bill details and confirm the issue.

MEPCO Helpline Numbers (Main & Emergency)

Contact	Number	Purpose
MEPCO Main Helpline (24 Hours)	0800-63726	Bill complaints, meter issues, outages, general support
National Power Control Helpline	118	Electricity emergencies (works across all DISCOs, not MEPCO-specific)
MEPCO Head Office (Multan)	061-9220198 / 061-9220313	Head office inquiries and escalations
MEPCO Complaint WhatsApp	0307-7848566	Text-based complaint submission

Tip: save the 24-hour helpline number in your phone under “MEPCO Helpline” so it’s ready during a power outage, when you might not have time to search for it online.

MEPCO Helpline Number by Circle (Multan, Bahawalpur, Sahiwal, DG Khan)

MEPCO divides its South Punjab network into regional operation circles, each with its own office and direct contact number for faster local response than the general helpline.

Operation Circle	Helpline Number
Multan	061-9220198
Bahawalpur	062-9250102
Sahiwal	040-9200305
Dera Ghazi Khan	064-9239229

If your district isn’t listed above, calling the main 24-hour helpline (0800-63726) will route you to the right regional circle regardless of location.

How Do You Contact MEPCO Helpline?

There are three practical ways to reach MEPCO support, depending on how urgent your issue is and whether you’d rather talk to someone or submit it in writing.

Method 1: Call the MEPCO Helpline

Dial 0800-63726 from any phone, landline or mobile.
Select the relevant option from the automated menu (billing, meter, outage, new connection).
Keep your reference number or consumer ID ready when a representative picks up.

Why this matters: having your reference number on hand before the call saves time, since the representative pulls up your connection history using that number, not your name or address alone.

Method 2: Submit a Complaint via WhatsApp

Save 0307-7848566 as a contact.
Send a message describing your issue, along with your consumer ID or reference number.
Wait for a reply confirming your complaint has been logged.

This method works well when you can’t make a call, at night, during a meeting, or when the phone lines are busy after a widespread outage.

Method 3: Register a Complaint Through CCMS Online

Visit MEPCO’s Customer Complaint Management System (CCMS) portal.
Select your complaint category, billing, meter, voltage, or new connection.
Fill in your consumer details and submit.
Note the complaint tracking number you receive for follow-up.

Note: CCMS complaints are typically acknowledged within 24 hours, so if you need an immediate response to an active outage, calling the helpline directly is faster than submitting online.

MEPCO Helpline vs Other Contact Methods

Method	Speed	Best For	Availability
Phone (0800-63726)	Immediate	Urgent issues, outages, active emergencies	24 hours
WhatsApp (0307-7848566)	Minutes to hours	Non-urgent complaints, when calling isn’t convenient	Business hours (varies)
CCMS Online Portal	Acknowledged within 24 hours	Billing disputes, meter checks, formal complaint tracking	24/7 submission
Circle Office Number	Immediate to same-day	Local, area-specific issues	Office hours

So, the 24-hour phone helpline is the best method for urgent issues like an active power outage or a suspected meter fault, while CCMS is better suited for billing disputes where you want a written record and a tracking number.

What Can You Report Through the MEPCO Helpline?

The MEPCO helpline handles a wide range of consumer issues, not just outages.

Billing disputes – an unusually high bill, incorrect meter reading, or wrong tariff category applied
Meter faults – a stopped, damaged, or suspiciously fast-running meter
Power outages – unscheduled outages, voltage fluctuations, or transformer issues
New connection queries – status updates on a pending application or demand notice
Load shedding schedule questions – confirming your area’s current outage schedule
Safety hazards – exposed wiring, damaged poles, or other electrical safety concerns near your property

If your issue involves immediate danger, like a live wire down or sparking equipment, call the helpline right away rather than submitting it through CCMS, since online complaints aren’t monitored in real time.

Tips for Getting Your MEPCO Complaint Resolved Faster

Keep your reference number and CNIC ready before calling. This is the first thing any representative asks for, and having it ready cuts the call time significantly.
Note the exact time and date of the issue. For outages or voltage problems, a specific timestamp helps MEPCO cross-reference the fault with their own system logs.
Use CCMS for anything you want documented. A phone complaint isn’t always logged with a trackable number, while CCMS gives you a reference to follow up with later.
Escalate to the circle office if the main helpline doesn’t resolve it. Regional offices sometimes move faster on local issues like a specific transformer fault or an area-wide outage.
Take a photo of a damaged meter or exposed wiring before reporting it. This speeds up the inspection process since the field team already knows what to expect.
Follow up within 48 hours if you haven’t heard back. Don’t assume silence means it’s being handled, quote your complaint number when you call again.
Report safety hazards immediately, don’t wait for a convenient time. A downed wire or sparking transformer is an emergency, not a routine complaint.
Save both the general helpline and your circle office number. During a widespread outage, the general line gets busy fast, and your local circle office may answer sooner.

A little preparation before you call saves a lot of back and forth once you’re actually on the line with a representative.

Huzaifa Akbar (Founder, MEPCO Bill Online & Utility Services Content Writer)

Muhammad Usman is the founder of MEPCO Bill Online, a website focused on helping consumers understand and manage MEPCO electricity billing and related services in Pakistan. He writes about MEPCO bill checking, duplicate bill downloads, bill payment methods, billing charges, complaints, load shedding schedules, and other electricity-related processes.

His work focuses on researching official information and explaining complex billing procedures in a simple, practical way. The goal is to provide clear and easy-to-follow information that helps MEPCO consumers check their bills, understand charges, resolve common billing issues, and use available online services with confidence.

[email protected]

Frequently Asked Questions

What is the MEPCO helpline number?

The main MEPCO helpline number is 0800-63726, a 24-hour service line for bill complaints, meter issues, power outages, and general consumer support.

Is the MEPCO helpline available 24 hours?

Yes, the main MEPCO helpline number, 0800-63726, operates 24 hours a day for urgent issues like outages and meter faults.

What is the MEPCO helpline number for Multan?

The MEPCO circle office number for Multan is 061-9220198, in addition to the general 24-hour helpline at 0800-63726.

How do I contact MEPCO for a bill complaint?

You can call the MEPCO helpline at 0800-63726, send a WhatsApp message to 0307-7848566, or register a complaint through the CCMS online portal with your reference number.

What is the MEPCO WhatsApp complaint number?

The MEPCO complaint WhatsApp number is 0307-7848566, where you can send your issue along with your consumer ID or reference number.

Is 118 the same as the MEPCO helpline?

No, 118 is the National Power Control Helpline that works across all electricity distribution companies in Pakistan, not a MEPCO-specific number; use 0800-63726 for MEPCO-specific issues.

How do I check the status of a MEPCO complaint?

If you registered your complaint through CCMS, use the tracking number you received at submission to check its status on the same portal, or call the helpline and quote that number.

What is the WAPDA helpline for MEPCO consumers?

MEPCO consumers use the MEPCO-specific helpline (0800-63726) rather than a general WAPDA number, since MEPCO operates as its own distribution company under the broader WAPDA system.

What should I do if the MEPCO helpline doesn’t answer?

Try your local circle office number (for example, 061-9220198 for Multan) or submit your complaint through the CCMS online portal instead of repeatedly calling the same busy line.

Can I report a power outage through the MEPCO helpline?

Yes, unscheduled power outages, voltage fluctuations, and transformer issues can all be reported directly through the 24-hour MEPCO helpline at 0800-63726.

How do I contact MEPCO for a new connection query?

Call the MEPCO helpline or visit your local circle office with your application or demand notice reference number to get a status update on a pending new connection.

What is the MEPCO head office contact number?

The MEPCO head office in Multan can be reached at 061-9220198 or 061-9220313 for escalations and general head office inquiries.

Final Thoughts

Keeping the MEPCO helpline number, 0800-63726, saved in your phone means you’re never scrambling to find it during an actual outage or billing emergency. I really suggest using CCMS for anything you want a paper trail on, like a billing dispute, since a phone call alone doesn’t always leave you with a reference number to follow up with later. For urgent safety issues or active outages, calling directly is still faster than any online form.